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Eligible items that are unworn/unwashed, with all tags attached, & footwear in the original box with all packaging, may be returned back to us for exchange or store credit within 14 days of the day they were purchased or delivered to you.
If you selected local pickup, you will have 14 days from the date of purchase to exchange your items, or return for store credit.
You can mail back items, or you can bring them to our Calgary location at 3526 Garrison Gate SW T2T 6N1 (AFTER you have emailed us and received a Return Authorization email – see “How To Return An Item” below).
Final Sale Items:
- ALL items in our sale section
- Body suits & intimates
- Gift certificates
- Any items that have been worn or washed & without tags or packaging
How to return an item:
Please refer to our Return Policy & Final Sale Items above to ensure that your return meets the criteria stated.
Items can be returned in store or email [email protected] with item information and reason for your return. Upon approval of your return you will receive a return authorization number that must be visible on the outside of your returned package. Please note: we must receive your item(s) back within 14 days of the day it was delivered to you. If we receive it outside the 14 day window, we will not be able to process the exchange or issue store credit, and the item will be sent back to you at your expense. Once your return has been received and processed, an email confirmation with your store credit code will be sent to you.
Email [email protected] or call (403)686-3661 and we can set aside alternate product. Shipping of exchanges are at the expense of the purchaser.
To return your product, you should mail your product to: 3526 Garrison Gate SW, Calgary AB T2T 6N1.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.